This award recognizes the organizations and enterprises that have delivered exceptional services to the public. It recognizes how traditional organizations have transformed through digitalization, leveraging technology to enhance service delivery and improve public access. The focus is on the overall transformation of the organization and its services—not just on individual software or digital products. The award honors those that have made their services more accessible, efficient, and user-friendly by implementing innovative digital solutions to better serve the public.

Eligibility: Open to organizations that have digitally transformed their overall services to better serve the public as a whole—not just individual products or software. Examples include hospitals, insurance companies, banks, and similar institutions.